Payment and Refund Policy

Payment:

We accept Credit Cards, Debit Cards, and Mobile Money on our website during booking. Campers can also pay via cash or cards and mobile money through POS at the campsite.

Refund:

Refunds will only be given in the following situations:
If the event is canceled due to reasons beyond our control, such as extreme weather conditions, natural disasters, or government regulations.
If a camper cancels their booking at least 7 days before the event start date, they will receive a 50% refund.
If a camper cancels their booking less than 7 days before the event start date, they will not be eligible for a refund.
Refunds will be made to the original payment method used for booking. Refunds may take up to 7 business days to process.
Kindly take note that any additional services booked through third-party providers may be subject to their own cancellation policies.

Please note that if a camper is found to be in breach of the event’s Code of Conduct, they may be asked to leave the campsite without a refund.

Priority for Online Payments:

Campers who book and pay online will be given priority over those who choose to pay on arrival. This is to ensure a smooth check-in process and to avoid any delays. We recommend that all campers book and pay online to guarantee their spot at the campsite

By booking and paying for the event, campers agree to the Payment and Refund Policy as set out above.

If you have any questions or concerns regarding the Payment and Refund Policy, please contact us at [hello@funkytentfest.com], 0509608807/0542508687, or use the contact form provided on this website